Technical Support Specialist II

4 weeks ago


Arlington, Virginia, United States ISHPI Information Technology Full time
Job Summary:

As a Service Desk Specialist II at ISHPI Information Technologies, Inc., you will be responsible for providing technical assistance and support to end-users for hardware, software, and systems through various communication channels. Your primary goal will be to resolve computer software and hardware problems, acting as a contact for users experiencing difficulties with computer software, hardware, and operating systems. You will also serve as an escalation path for resolving moderate to highly complex technical issues, specializing in certain aspects of technologies to assist the customer base. Additionally, you will provide support for call overflow during peak times or reduced staff during off-peak hours.

Key Responsibilities:

Provide technical assistance and support to end-users for hardware, software, and systems through phone, email, or chat.
Resolve computer software and hardware problems of users, and act as a contact for users having problems using computer software, hardware, and operating systems.
Serve as an escalation path to resolve moderate to highly complex technical issues.
Specialize in certain aspects of technologies to assist the customer base.
Provide support for call overflow during peak times or reduced staff during off-peak hours.

Requirements:

Accredited Bachelors' degree with four (4) years of progressive experience demonstrating the required proficiency.
IAT Level II (CompTIA Security+ CE, CCNA-Security, CySA+ **, GICSP, GSEC, CND or SSCP) certification.
U.S. Citizenship and an active security clearance are required.

Equal Opportunity Employer:

Ishpi Information Technologies, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran. By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match.

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