Customer Service Representative

2 weeks ago


Sacramento, California, United States Sprague Pest Solutions Full time
About the Role

We are seeking a highly skilled and customer-focused Branch Administrative Coordinator to join our team at Sprague Pest Solutions. As a key member of our operations team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring seamless communication with internal and external stakeholders.

Key Responsibilities
  • Provide prompt and professional support to customers via phone, email, and online portal
  • Research customer requests to identify potential needs and concerns, and determine appropriate actions
  • Triage complaints and service issues with empathy and problem-solving approach
  • Log complaints, service issues, requests, and changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken
  • Develop valuable relationships with customers, delivering first-class customer service in every interaction
  • Schedule service calls, providing complete and accurate information to technicians, managers, and customers
  • Assist managers and technicians with mapping, routing, and assignment of accounts and service calls
  • Provide first-tier technical support for customers and service personnel, escalating to IT support or manager as needed
  • Conduct accounts receivable activities, including outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements
  • Track product and equipment inventory, manage orders, check-in and organize deliveries
  • Support sales team by tracking leads, pricing details, setting up accounts, logging contacts and activities, and generating reports
  • Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately
  • Run, manage, and deliver reports according to schedule and audience
  • Maintain and organize office and pest management supplies, equipment, and records
  • Serve as an alternate point of contact for internal and external customers when Branch or Account Managers are unavailable
Requirements
  • 2+ years customer service experience
  • 1+ years working in a call center or professional office environment
  • High school diploma or equivalent
What We Offer
  • Salary: $20-25/hr to start (depending on experience) plus annual bonus plan
  • Pride in your work and the Sprague mission
  • A supportive team environment based on family values
  • Unlimited growth opportunities, with tuition assistance and leadership training
  • Company-provided phone
Benefits
  • Health, Vision, Dental Insurance within 30 days of hire
  • 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
  • Paid time off: Personal time available day 1, holiday and vacation time after 90 days
  • Child care assistance and college savings plan


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