Customer Service Representative
1 day ago
Join United Airlines as a Customer Service Representative and be part of a team that makes every interaction a positive one. As a key member of our passenger service team, you'll meet people from all over the world, handle a variety of tasks that make every day different, and enjoy a real sense of accomplishment when someone walks away saying United Airlines is great.
Caring for CustomersOur Customer Service Representatives are the face of United Airlines, and it's essential that they make every interaction a positive one. Whether booking reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool, and collected. To be successful, you'll need patience, empathy, the ability to listen, and a knack for making informed decisions in sometimes stressful situations.
Many Routes to SuccessMost new hires start as a Gate or Ticket Agent, helping passengers check in and board, as well as resolving any issues with travel that arise. We provide paid training, including 1 week of orientation, 2.5 weeks in the classroom, and 1.5 weeks on the job. With experience, you can explore roles in gate services, ticketing, baggage services, international flights, and United Club locations, as well as manager or supervisor roles. You'll also have the ability to transfer to other locations within our amazing network.
The Ability to Work Any Schedule or Shift is CrucialSince this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport. You must be available for day and night shifts, weekends, and holidays. You will be required to work mandatory overtime, when necessary. As you gain seniority, you can trade days with colleagues, pick up extra hours, and have more control over your schedule. Punctuality and reliability are essential – we've got flight schedules to meet.
The Rewards for Royal ServiceWe offer a competitive hourly rate of $15.03, with yearly increases (as per the union contract). Medical benefits are available for part-time hours per week. Flight privileges allow you and your family to fly anywhere in the world on standby. Time off is guaranteed, with two days off in a row and the ability to earn vacation days based on length of service.
A Few Additional RequirementsWe require a high school diploma, GED, or equivalent. You must be at least 18 years old, comfortable working on computers, and physically able to stand and walk for a four-hour shift, as well as lift and handle baggage. A background check and drug screen are also required. Legally authorized to work in the United States without sponsorship is a must.
United Airlines is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled/LGBT.
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