Customer Service Representative

2 days ago


Sacramento, California, United States Perfect Placement Group, LLC Full time
Customer Service Representative Job Description

At Perfect Placement Group, LLC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide timely and effective customer service to meet and exceed customer expectations.
  • Handle customer inquiries and resolve issues in a professional and courteous manner.
  • Process sales transactions and handle payments accurately and efficiently.
  • Assist customers in determining their order requirements and needed services.
  • Monitor stock levels to facilitate effective handling of customer orders.
  • Coordinate trucking and delivery of materials to customers based on delivery schedules.
  • Address any customer issues that may arise during the delivery process.
  • Provide support to the Sales Representatives as needed.
Requirements:
  • High School Education Required. Some college work completed preferred.
  • Minimum 2 years' customer service experience.
  • Clear communication with the ability to use positive language.
  • Attentiveness.
  • Proven ability to handle multiple tasks at once.
  • Goal-oriented focus.
  • Good mathematical skills; ability to do calculations quickly.
  • Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
  • Intermediate skills in MS Outlook, Word, and Excel.
Benefits:
  • Referral, Holiday, and Annual Bonuses
  • Annual pay increases
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Company-paid Short Term and Long Term disability
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Traditional and Roth 401(k) plans with company matching contributions
  • Charitable donation matching programs

We offer a comprehensive benefits package that includes a range of perks and rewards to support your career growth and well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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