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Customer Service Representative

2 months ago

Sacramento, California, United States Cosentino Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Cosentino. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns via phone, email, and in-person.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Process and manage customer orders, including processing payments and resolving any issues that may arise.
  • Collaborate with internal teams to ensure seamless customer service and support.
  • Develop and maintain strong relationships with customers to drive loyalty and retention.
  • Stay up-to-date with product knowledge and industry trends to provide expert advice and guidance to customers.
Requirements
  • 3+ years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving and analytical skills.
  • Proficiency in computer software and systems, including CRM and order management systems.
What We Offer

As a Customer Service Representative at Cosentino, you will have the opportunity to work with a dynamic and innovative company that is committed to delivering exceptional customer service and support. You will be part of a team that is passionate about providing outstanding service and making a positive impact on our customers' lives.