Customer Service Representative

6 days ago

Sacramento, California, United States STRAUCH & COMPANY Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at STRAUCH & COMPANY. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring a positive experience.

Key Responsibilities
  • Customer Service: Greet customers with a smile and provide assistance with purchases, answering questions and resolving issues in a professional and courteous manner.
  • Sales: Identify opportunities to upsell and cross-sell products, promoting our services and increasing sales revenue.
  • Facility Maintenance: Maintain a clean and organized store environment, including restrooms, pump islands, and other areas, adhering to company standards for sanitation and safety.
  • Cash Handling: Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
  • Inventory Management: Receive and stock merchandise, maintaining accurate inventory levels and reporting any discrepancies.
  • Reporting and Record-Keeping: Prepare and submit reports on sales, inventory, and other key metrics, maintaining accurate records and adhering to company policies.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact positively with customers and colleagues.
  • Customer Service Skills: Proven ability to provide exceptional customer service, resolving issues and exceeding customer expectations.
  • Sales Skills: Ability to identify and capitalize on sales opportunities, promoting products and services to customers.
  • Physical Demands: Ability to stand for long periods, lift up to 25 pounds, and work in a fast-paced environment.
Working Conditions

This is a 7-day, 24-hour operation, and employees will work various shifts, including weekends and extended hours. On-site supervision is generally present during the day shift, but employees will often work alone during evening and early morning hours.

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