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Customer Service Representative

2 months ago

Sacramento, California, United States Petco Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our guests, and maintaining a clean and safe store environment.

Key Responsibilities:
  • Provide excellent customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Assist guests in finding the right products, providing product knowledge and recommendations to increase sales.
  • Maintain a clean and organized store environment, including the animal areas, to ensure the health and well-being of our animals.
  • Process transactions accurately and efficiently, handling cash, credit, and check sales, as well as returns and exchanges.
  • Participate in visual merchandising and inventory management to ensure a visually appealing store and accurate inventory levels.
  • Collaborate with store leadership to achieve sales goals and implement operational improvements.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to lift 50 pounds and stand for long periods of time.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer:
  • A competitive hourly rate.
  • A comprehensive training program to ensure your success in the role.
  • A fun and dynamic work environment with opportunities for growth and development.
  • A discount on pet-related products and services.

Petco is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.