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Customer Service Representative

2 months ago

Sacramento, California, United States Beazer Homes Full time
Job Summary

We are seeking a skilled Customer Care Representative to join our team at Beazer Homes. As a key member of our customer service team, you will be responsible for providing exceptional support to our homeowners.

Key Responsibilities
  • Receive and review correspondence from homeowners, ensuring timely and effective resolution of their concerns.
  • Schedule appointments with homeowners to discuss repair needs and provide updates on the status of their requests.
  • Conduct repair inspections with homeowners, utilizing tact and diplomacy to ensure a positive experience.
  • Determine the necessary repairs to be made, using discretion to satisfy customer needs.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Discretion and tact when dealing with sensitive customer issues.
What We Offer

As a Customer Care Representative at Beazer Homes, you will have the opportunity to work with a dynamic team and make a positive impact on our customers' lives. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.