Guest Services Manager
2 days ago
We are seeking a highly skilled Guest Services Manager to join our team at Kalahari Resorts and Conventions.
About the Role:The Guest Services Manager will be responsible for ensuring exceptional guest satisfaction across all aspects of the resort, including front office, bell staff, concierge, and valet services.
This role requires a strong understanding of the tourism industry and the ability to work effectively with various departments to achieve elevated guest experience results.
Key Responsibilities:- Lead and manage a team of guest services staff to deliver exceptional customer service
- Develop and implement strategies to improve guest satisfaction and loyalty
- Collaborate with front office manager and Director of Guest Services to achieve business objectives
- Manage guest conflicts and resolve issues in a timely and professional manner
- Ensure seamless communication and coordination with other departments to meet guest needs
- 2-5 years' experience in a similar role, preferably in a resort or hospitality setting
- Strong understanding of the tourism industry and its trends
- Excellent leadership and communication skills
- Ability to work effectively in a fast-paced environment
- Bi-lingual skills a plus
Kalahari Resorts and Conventions offers a comprehensive benefits package, including:
- Promotion from within
- Mental, Financial, Physical, Work/Life and Career wellness initiatives
- Educational opportunities
- Full and varied benefit package available for full-time associates
- 401(k) with company match
- Appreciation days, parties, and retention programs
- Paid time off, dedicated wellness days and holiday pay
- Discounts and resort benefits
We are an equal opportunity employer and welcome applications from diverse candidates.
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