Guest Services Manager

2 days ago


Wisconsin Dells, Wisconsin, United States Kalahari Resorts and Conventions Full time
Job Title: Guest Services Manager

We are seeking a highly skilled Guest Services Manager to join our team at Kalahari Resorts and Conventions.

About the Role:

The Guest Services Manager will be responsible for ensuring exceptional guest satisfaction across all aspects of the resort, including front office, bell staff, concierge, and valet services.

This role requires a strong understanding of the tourism industry and the ability to work effectively with various departments to achieve elevated guest experience results.

Key Responsibilities:
  • Lead and manage a team of guest services staff to deliver exceptional customer service
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with front office manager and Director of Guest Services to achieve business objectives
  • Manage guest conflicts and resolve issues in a timely and professional manner
  • Ensure seamless communication and coordination with other departments to meet guest needs
Requirements:
  • 2-5 years' experience in a similar role, preferably in a resort or hospitality setting
  • Strong understanding of the tourism industry and its trends
  • Excellent leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • Bi-lingual skills a plus
What We Offer:

Kalahari Resorts and Conventions offers a comprehensive benefits package, including:

  • Promotion from within
  • Mental, Financial, Physical, Work/Life and Career wellness initiatives
  • Educational opportunities
  • Full and varied benefit package available for full-time associates
  • 401(k) with company match
  • Appreciation days, parties, and retention programs
  • Paid time off, dedicated wellness days and holiday pay
  • Discounts and resort benefits

We are an equal opportunity employer and welcome applications from diverse candidates.



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