Resort Guest Services Manager

5 days ago


Wisconsin Dells, Wisconsin, United States Travel + Leisure Co. Full time
Job Summary

We are seeking a highly skilled and experienced Guest Services Manager to join our team at Travel + Leisure Co. The successful candidate will be responsible for leading the Guest Services department, ensuring exceptional customer experiences, and driving business growth.

Key Responsibilities
  • Lead the Guest Services team to deliver exceptional customer experiences, ensuring high-quality service and resolving guest-related issues promptly.
  • Develop and implement strategies to increase guest satisfaction, loyalty, and retention, while maintaining high occupancy rates.
  • Manage guest accounts, ensuring accurate rate application, authorization, and payment processing.
  • Review and analyze guest and associate survey data to identify areas for improvement and develop action plans to increase guest experience and associate satisfaction.
  • Collaborate with other departments to ensure seamless operations, effective communication, and high-quality service delivery.
  • Develop and manage the department budget, identifying areas for cost reduction, operational improvement, and expense analysis.
Requirements
  • 2-3 years of management experience in a hotel or resort setting.
  • 3-5 years of hospitality customer service experience.
  • Strong leadership skills, with the ability to coach, mentor, and train staff.
  • Excellent communication and interpersonal skills.
  • Computer proficiency in Microsoft Excel, Word, Outlook, and other relevant software.
What We Offer

Travel + Leisure Co. offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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