Customer Service Associate

6 days ago


Schaumburg, Illinois, United States Janie and Jack Full time
About the Role:

As a Sales Associate in our Retail Trade industry, you will play a crucial role in driving sales and providing exceptional customer service. You will be responsible for assisting customers with their purchases, answering their questions, and ensuring that they have a positive shopping experience. Your end goal is to meet and exceed sales targets while maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Greet and Assist Customers: Provide a friendly and professional greeting to customers, and assist them with their purchases in a timely and efficient manner.
  • Provide Product Knowledge: Offer product knowledge and answer customer inquiries to ensure that customers have a positive shopping experience.
  • Process Sales Transactions: Process sales transactions accurately and efficiently, and maintain a clean and organized store environment.
  • Meet and Exceed Sales Targets: Meet and exceed sales targets by utilizing excellent communication and interpersonal skills to build rapport with customers and provide exceptional service.
Requirements:
  • Education: High school diploma or equivalent.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills to build rapport with customers and provide exceptional service.
  • Flexibility: Ability to work flexible hours, including weekends and holidays.
  • Computer Skills: Basic computer skills to process sales transactions and maintain accurate records.
Preferred Qualifications:
  • Previous Retail Sales Experience: Previous retail sales experience to provide exceptional customer service and meet and exceed sales targets.
  • Bilingualism: Bilingual in English and Spanish to provide exceptional customer service to a diverse customer base.
  • Point-of-Sale Systems: Experience with point-of-sale systems to process sales transactions accurately and efficiently.


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