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Customer Service Associate

2 months ago

Schaumburg, Illinois, United States Portillo's Full time

At Portillo's, we are dedicated to crafting unforgettable experiences for our guests and our Team Members. This commitment means fostering a secure and inviting environment where we embody our core Values of Family, Greatness, Energy, and Fun.

Key Responsibilities of a Cashier:

• Welcome our guests with a warm smile and deliver exceptional customer service.

• Provide detailed descriptions of our delectable menu offerings and address any inquiries from guests.

• Efficiently and accurately process orders and payments, both at the cashier station and in the drive-thru.

• Maintain a sense of urgency to ensure swift service during busy periods.

• Collaborate effectively with team members to assist and serve others, including both colleagues and guests.

• Distribute food orders to guests while engaging them with creative and entertaining interactions.

• Manage catering and take-out orders via phone, ensuring accuracy and processing payments, while also assisting guests in planning their special occasions.

What We Offer:

  • Flexible work schedules
  • Competitive compensation - Daily Pay: Access your earnings when needed
  • A $2/hr premium for closing team members working after 11pm
  • Time-Off Program
  • Comprehensive benefits for full-time employees *See details below
  • Opportunities for career growth - We're expanding
  • $3/hr increase on five holidays**
  • Complimentary shift meals
  • Educational benefits including skill development and university partnerships
  • Exclusive perks and discounts on various services and products
  • Employee Assistance Programs (EAP) offering counseling and support
  • Monthly Team Member appreciation events
  • Referral bonuses and quarterly gifts
  • Anniversary recognition awards
**Holidays include Easter, Memorial Day, July 4, Christmas Eve, New Year's Day

*Full-time employees (30 hours or more per week) will also be eligible for:
  • Choice of three Medical Plans, including PPO and HDHP with Portillo's HSA contribution
  • Dental and Vision coverage
  • Flexible Spending Accounts for healthcare, dependent care, and commuting
  • 401(k) plan with company matching
  • Voluntary benefits such as pet insurance and critical illness coverage
  • Employee Stock Purchase Plan after one year of service with qualifying hours


We encourage Military Veterans to apply.