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Customer Service Coordinator

2 months ago

Schaumburg, Illinois, United States NFI Industries Full time
Job Summary

We are seeking a highly skilled Customer Service Coordinator to join our team at NFI Industries. As a key member of our operations team, you will be responsible for facilitating the day-to-day business needs of our customers, providing exceptional customer service, and ensuring seamless execution of our services.

Key Responsibilities
  • Customer Service: Provide proactive and timely support to customers, responding to their inquiries and resolving any issues that may arise.
  • Order Management: Enter orders into our system, verifying pertinent shipment information and ensuring accurate and timely execution.
  • Troubleshooting: Identify and resolve any issues that may impact customer satisfaction, escalating concerns to our carrier or customer account managers as needed.
  • Communication: Maintain open and transparent communication with customers, providing regular updates on the status of their shipments and resolving any concerns they may have.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, including standard operating procedures, contacts, and shipment details.
  • Problem Resolution: Work closely with customers to resolve any issues that may arise, providing solutions that meet their needs and expectations.
  • Appointment Scheduling: Schedule pick-ups and deliveries, ensuring timely and efficient execution of our services.
  • Carrier Management: Work closely with our carriers to ensure timely and accurate execution of our services, escalating any issues that may arise.
Requirements
  • Education: High school diploma or equivalent required; college diploma or bachelor's degree preferred.
  • Skills: Strong computer knowledge, data entry, customer service, and troubleshooting skills; ability to work within a team and independently in a fast-paced environment.
  • Experience: Previous experience in a customer service or account management role, preferably in a logistics or transportation industry.
  • Language: Fluency in English (en-US).