Customer Service Associate in Retail

2 weeks ago

Schaumburg, Illinois, United States Ingka External Full time

Job ID: 252570

Why You Will Be Valued

  • Preferred experience of 1 year in sales or customer service
  • High School Diploma or equivalent required

Your Daily Responsibilities

  • Foster customer loyalty by ensuring a positive final interaction during the shopping experience
  • Deliver an efficient and precise checkout process across various store sections
  • Promote additional offerings such as home delivery, credit options, and loyalty programs
  • Independently address and resolve customer inquiries to meet their specific needs
  • Provide friendly and safe assistance with car loading and unloading services

Team Collaboration

At Ingka External, our focus is on our customers. In Customer Relations, we strive to build and maintain enduring relationships with both new and existing clients in a multichannel retail setting.

We are a diverse group dedicated to ensuring a positive and enjoyable experience for all visitors:

We implement services, gather feedback, and rectify issues. Our approach is to connect with individuals by understanding their personal needs and fostering genuine interactions.

We are a team that is truly passionate about serving others.


Employment Details

JOB TYPE - Permanent, Part-time, Hourly Associate

HOURS - Between 12 to 19 hours weekly (HL1) // Limited Benefits

SHIFTS - Availability required on Friday, Saturday, Sunday, and Monday as a minimum. Work schedules are communicated one month in advance.


At Ingka External, we prioritize the well-being of our co-workers and their families.

We offer our eligible, regular co-workers (both part-time and full-time) a comprehensive range of benefits and perks to help maintain a balance between work and personal life, promote wellness, and plan for the future.


Benefits Overview

  • Generous paid time off, including holidays and sick leave
  • WiselyPay - access earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • Tuition discounts through KinderCare
  • Retirement plans and bonuses
  • Employee discounts, meal deals, and referral bonuses
  • Pet insurance options
  • Educational assistance and development programs
  • Safety shoe reimbursement
  • 24/7 telehealth services
  • Dental and vision coverage
  • Medical and prescription plans (minimum 20 hours/week required)
  • A fun and inclusive workplace environment

The hourly wage for this position is set at $16.75.


Whether you are part-time or full-time, we provide competitive benefits and perks, including medical and prescription coverage, dental, vision, 401k, meal deals, store discounts, autism coverage, parental leave, pet insurance, educational assistance, and more.


*Benefits eligibility begins at 20 hours/week.


Qualifications

  • Preferred experience of 1 year in sales or customer service
  • High School Diploma or equivalent required

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