Industrial Sales Manager
3 weeks ago
Industrial Sales Manager
Job Summary:
RelaDyne is seeking an experienced Industrial Sales Manager to establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. The ideal candidate will drive differential growth among Industrial accounts, while optimizing profitability. To reinforce sales management practices to enhance all levels of sales and profit within the branch and industrial channel.
Key Responsibilities:
• Develop and actively manage a healthy pipeline that is aligned to the budgeted growth goals
• Execute the strategic roadmap to provide a superior customer experience for Industrial Accounts
• Develop highly professional sales relationships with assigned Industrial Accounts
• Work collectively with Centralized Purchasing, Product Line Management, Supply Chain and Logistics to determine the lowest cost to serve and sales strategy for network
• Collaborate with the Pricing Team to maximize margins where the market allows and develop a profitable pricing strategy at Industrial Accounts
• Present new products and services to customers
• Ensure follow up with customers on orders and inquiries
• Maintain and update customer pricing
• Ensure customer satisfaction
• Promote company capabilities to customers
• Promote Marketing promotions and programs to customers
• Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)
• Address and resolve customer complaints in a timely basis
• Work with a dedicated team to expand geographic presence and support RelaDyne's Strategic Selling
• Coordinate order activity with customer service
• Works with Centralized Credit Manager, for credit approvals on new accounts
• Leadership
• Involved in training other associates and acting as a mentor
• Assist in the development of Annual Strategic Planner to include the sales budget for customer list
• Monitor sales trends and product performance results
• Coach inside sales associates on account planning to grow accounts and serve the customer more effectively
• Continually enhance sales skills to promote a professional image
• Other
• Attend necessary regional, corporate, and industry meetings
• Professionally represent the company at all times ensuring quality customer service
• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures
• Support corporate programs, goals, and initiatives of the company
• Maintain communication with management with regards to pricing issues in the marketplace
• Maintain communication with management by developing a weekly itinerary and use of MAP reports
• Ensure customer account information is accurate in the system
• Provide support and feedback to Warehouse Management on shipping issues
• Provide support and feedback to Credit Department as it relates to customer accounts
• Maintain a clean and organized car
• Professionally represent the company at all times ensuring quality customer service
• Work overtime as needed
• Requirements:
• 5+ years of sales experience within the manufacturing or industrial sector
What We Offer:
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure success in the role
• A chance to make a real difference in the lives of our customers and the community
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