Project-Based Voucher Program Specialist
2 weeks ago
At Envolve, we provide a diverse range of career opportunities in areas such as residential management, leasing, maintenance, and more. We are currently seeking a qualified Project-Based Voucher Program Technician to support our operations.
Key Responsibilities:
- Welcome clients with a friendly demeanor, assess their needs, and direct them to appropriate services.
- Address service issues by clarifying complaints, identifying root causes, and implementing effective solutions while ensuring follow-up for resolution.
- Maintain accurate records of client interactions in our data management system.
- Calculate tenant rental payments accurately, ensuring compliance with Housing Authority policies and federal regulations.
- Verify the Housing Assistance Payment (HAP) calculations align with agency guidelines and federal laws.
- Conduct informational sessions for potential applicants and participants.
- Prepare and submit HUD Form 50058 and other required documentation to the HUD reporting system.
- Process requests for lease approvals, organize contract files, and ensure completion of necessary forms.
- Keep applicant files current and organized.
- Ensure all required documentation, including executed HAP contracts and leases, are filed appropriately.
- Input updated information for waitlist interviews and other relevant data into the internal database promptly.
- Oversee the accuracy and completeness of eligibility and admission processes.
- Conduct annual reviews of participant income and household composition to confirm ongoing eligibility and benefit levels.
- Review reported changes from applicants or participants and make necessary adjustments.
- Interview participants to verify income sources for eligibility and financial responsibility.
- Prepare clear and concise reports, both narrative and statistical.
- Organize files for the initiation of assistance terminations related to the PBV Program.
- Respond to inquiries from participants and landlords in a timely manner.
- Act as a liaison between participants and landlords to resolve any arising issues.
- Compile and analyze data to monitor special programs, including non-routine activities.
- Perform clerical tasks such as answering phones, typing, filing, scanning, and general office maintenance.
- Carry out additional related duties as assigned.
- High School Diploma required.
- Experience in customer service is preferred.
- Bilingual (Spanish/English) skills are a plus.
- Certification in PBV Eligibility, Occupancy, and Rent Calculations must be obtained within the first year of employment.
- Prior knowledge of public housing management principles and basic bookkeeping practices is highly desirable.
- Strong customer service orientation with the ability to adapt to various personalities.
- Excellent verbal and written communication skills.
- Flexibility to work evenings and weekends as needed.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to maintain professionalism in a fast-paced environment with multiple demands.
- Capability to interpret and apply agency and HUD regulations accurately.
- Strong organizational skills and attention to detail.
- Ability to analyze data and maintain organized records.
- Competence in prioritizing tasks to optimize time management.
Benefits:
- Competitive salary and bonus structure.
- Medical, dental, and vision insurance.
- 401(k) plan with employer matching.
- Short-term and long-term disability coverage.
- Life insurance and AD&D coverage.
- Paid Time Off and 11 paid holidays.
- Employee Assistance Program.
- Opportunities for career advancement and professional development.
Background Screening and Drug Test Required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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