Client Technology Liaison

2 weeks ago

New York, New York, United States Compass Group Careers Full time
Job Overview

Position: Client Technology Liaison

Salary: $26 - $32 / Hour

Additional Compensation: Various forms available

What sets Compass Group apart


At Compass Group, our strength lies in our people. The choices, actions, and attitudes of our team members foster trust and loyalty among our clients daily. We excel at identifying talent and nurturing their growth. Our journey begins with hiring individuals who share our enthusiasm for hospitality and service. Once we identify the right candidates, we invest in their development, valuing and recognizing their contributions.

We keep our workforce motivated and engaged by offering hands-on training and keeping them informed about the latest industry trends. We empower them to play a crucial role in elevating our service standards. Our associates are passionate about their work and enjoy sharing that enthusiasm. Join us and experience the Compass difference, where a position is not just a job but the beginning of a fulfilling career.

Position Summary

The Client Technology Liaison is tasked with creating a warm, inviting, and professional environment for all clients, executives, and staff. This role serves as a key point of contact for the on-site technology support team while delivering operational assistance to our customers. The Liaison will provide support at the service desk or within conference/meeting spaces, demonstrating expertise to swiftly assist visitors and facilitate meetings as required.

Key Responsibilities
  • Deliver personalized and exceptional customer service, emphasizing elevated hospitality standards.
  • Assist in various workplace roles, showcasing a readiness to support wherever necessary.
  • Possess intermediate knowledge of A/V technology and confidently address A/V requirements.
  • Welcome employees and visitors with a friendly demeanor, maintaining eye contact throughout interactions.
  • Provide on-site assistance and a warm welcome for all in-house clients during scheduled shifts.
  • Understand customer technology challenges by asking insightful questions and taking detailed notes.
  • Collaborate with the Experience Ambassador Team to support VIP guests with technology needs.
  • Conduct daily inspections of office and conference spaces to ensure technology is organized and accessible.
  • Deliver repaired or requested technology directly to clients' workspaces or meeting areas.
  • Share knowledge about the office, surrounding areas, transportation, and local dining options.
  • Provide first-line support for basic office technology inquiries.
  • Anticipate and respond to customer needs effectively.
  • Communicate clearly and accurately with colleagues, ensuring attention to detail.
  • Maintain awareness of business activities and share updates with team members.
  • Cross-train and support Welcome desk functions as needed.
  • Engage with other departments effectively.
  • Conduct opening and closing walkthroughs as required.
  • Assist in preparing daily, weekly, and monthly reports.
  • Follow security, fire, health, and safety protocols while maintaining records.
  • Perform other duties as assigned.
Essential Competencies
  • A genuine commitment to hospitality and adherence to operational standards.
  • Ability to thrive under pressure, managing multiple tasks while engaging with visitors.
  • Strong listening and communication skills.
  • Intermediate computer proficiency and familiarity with office technology.
  • Punctual and reliable, dedicated to operational excellence.
  • Maintain confidentiality and demonstrate ethical behavior.
  • Professional demeanor with a sense of ownership and responsibility.
  • Quick-thinking and capable of completing tasks promptly as requested.
  • Aptitude for learning about technical repairs and new technologies.
  • Creative problem-solver, able to collaborate with clients on new initiatives.
Qualifications

Minimum of 2 years of experience in an Audio Visual and/or Technical Support role or equivalent education in the field.

At least 2 years of experience in a professional setting providing customer support and administrative assistance.

Proficient knowledge of iOS, smartphones, tablets, PCs, and Mac systems.

Join Compass Group today

Compass Group is an equal opportunity employer, committed to fair treatment of all applicants and associates based on their abilities and experience.

Qualified candidates must be able to perform essential functions of this position satisfactorily with or without reasonable accommodation.

Compass Group maintains a drug-free workplace.

Associates at Compass Group enjoy a range of excellent benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

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