Customer Experience Ambassador

5 days ago


Palatine, Illinois, United States YMCA of Metropolitan Chicago Full time

Empowering Our Community

The YMCA of Metropolitan Chicago is seeking a highly motivated and customer-focused individual to join our team as a Community Concierge. As the face of our organization, you will be responsible for providing exceptional customer service and creating a welcoming environment for our members and guests.

Key Responsibilities

  • Greet and engage with community members, providing solutions and offerings to meet their needs
  • Manage customer transactions and support facility operations
  • Anticipate and meet the needs of our customers to deliver an exceptional experience
  • Maintain inventory and order supplies as needed
  • Ensure front desk operations run smoothly and efficiently
  • Conduct hub tours and sell memberships to prospective customers

Requirements

  • At least 18 years of age
  • Earned high school diploma or GED
  • Ability to work flexible hours, weekends, and/or holidays, as needed
  • Top-notch verbal, written, and interpersonal communication skills
  • Bilingual, English/Spanish highly preferred

Child Abuse Prevention

  • Report any items that may provide a health or safety hazard to staff, members, or guests
  • Follow all policies and procedures related to keeping children safe in our facilities and programs
  • Report any suspicious behavior and violation of policy and procedures
  • Complete all child abuse prevention training as required


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