Customer Service Representative

5 hours ago


Palatine, Illinois, United States Harper College Full time
Job Summary

As a Front Desk Receptionist at Harper College, you will serve as the primary point of contact for prospective students, providing exceptional customer service and support.

Key Responsibilities

Assist prospective students with check-in, drop-in queues, and admissions applications
Answer phone calls, make referrals, and provide top-notch customer service
Support the Operations Manager with hiring, training, and scheduling of front desk staff
Direct day-to-day activities of front desk student staff in the absence of department leadership
Respond to student inquiries through the Salesforce CRM
Maintain the Admissions Outreach case queue in Salesforce
Conduct campus tours with prospective students and families
Update front desk support materials, standard operating procedures, and information folders monthly
Provide office and team support with special projects and events
Assist with event planning and coordination
Conduct monthly inventory summary of marketing and promotional materials

Working Conditions

The work is primarily indoor and sedentary in nature. You will utilize standard office equipment, including computers, to perform the duties of the job.

Qualifications

High school graduate or equivalent; associate degree preferred
Minimum of two years working in a general office or customer service setting
Excellent verbal and written communication skills
Experience using Banner SIS or Salesforce CRM a plus
Bilingual preferred

About Us

Harper College is a premier community college serving approximately 29,000 students annually in Chicago's northwest suburbs. We offer associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults, and developmental education programs.

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