Customer Service Representative

3 days ago


Palatine, Illinois, United States Addison Group Full time
Job Overview

We are seeking a highly motivated and customer-focused Customer Service Agent to join our team at Addison Group.

This role is crucial in maintaining a positive customer experience, and we are looking for someone with excellent communication and problem-solving skills to handle inquiries related to shipments, delivery scheduling, and resolve any claims or disputes.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and efficient manner.
  • Manage scheduling for deliveries and pickups, ensuring accurate records within the system.
  • Collaborate with partners, vendors, and customers to resolve shipping issues quickly and effectively.
  • Maintain professional and courteous communication with both internal teams and external customers.
  • Handle a high volume of incoming calls daily while identifying and addressing customer needs.
  • Resolve disputes in a timely and efficient manner to ensure customer satisfaction.
Requirements
  • At least 1 year of customer service or call center experience preferred.

Addison Group is an Equal Opportunity Employer, and we are committed to providing a diverse and inclusive work environment.



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