Customer Service Representative

5 days ago


Palatine, Illinois, United States Crunch - Palatine Full time
Job Overview

As a key member of the Crunch - Palatine team, the Customer Service Representative will be responsible for providing exceptional service to our members and guests.

Key Responsibilities:

  • Manage membership and retail sales, ensuring a seamless experience for our customers.
  • Welcoming and greeting all members and guests with a smile, setting the tone for a positive experience.
  • Checking in members and guests in accordance with company procedures, ensuring accuracy and efficiency.
  • Facilitating all messages on club software at member check-in, maintaining a high level of communication.
  • Answering phones in a courteous, helpful, and professional manner, providing excellent customer service.
  • Communicating special events to members and guests, keeping them informed and engaged.
  • Maintaining a clean and organized work area, adhering to company standards.
  • Assisting in all projects as delegated by club management, demonstrating flexibility and teamwork.
  • Following all policies and procedures in the Employee Handbook, ensuring compliance and accountability.
  • Participating in employee training meetings, staying up-to-date on company policies and procedures.


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