Customer Service Representative
4 weeks ago
As a key member of the Crunch - Palatine team, the Customer Service Representative will be responsible for providing exceptional service to our members and guests.
Key Responsibilities:
- Manage membership and retail sales, ensuring a seamless experience for our customers.
- Welcoming and greeting all members and guests with a smile, setting the tone for a positive experience.
- Checking in members and guests in accordance with company procedures, ensuring accuracy and efficiency.
- Facilitating all messages on club software at member check-in, maintaining a high level of communication.
- Answering phones in a courteous, helpful, and professional manner, providing excellent customer service.
- Communicating special events to members and guests, keeping them informed and engaged.
- Maintaining a clean and organized work area, adhering to company standards.
- Assisting in all projects as delegated by club management, demonstrating flexibility and teamwork.
- Following all policies and procedures in the Employee Handbook, ensuring compliance and accountability.
- Participating in employee training meetings, staying up-to-date on company policies and procedures.
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Customer Service Representative
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