Customer Experience Agent
4 weeks ago
At AIT Worldwide Logistics, we are seeking a highly skilled Customer Experience Agent to join our team. As a Customer Experience Agent, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Monitor and manage customer shipments, ensuring that they are delivered on time and in good condition.
- Collaborate with internal teams to optimize logistical services and resolve complex logistical challenges.
- Provide excellent communication and customer service skills, both verbally and in writing.
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and customer service skills.
- Ability to work effectively in a team environment.
- Strong problem-solving skills and attention to detail.
- Proficient in Microsoft Office products.
What We Offer:
- Competitive salary and bonus structure.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) plan with company match.
- Opportunities for professional growth and development.
About AIT Worldwide Logistics:
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world. We are committed to providing exceptional customer service and building long-term relationships with our clients.
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