Customer Experience Agent

4 weeks ago


Palatine, Illinois, United States AIT Worldwide Logistics Full time
Customer Experience Agent Job Description

At AIT Worldwide Logistics, we are seeking a highly skilled Customer Experience Agent to join our team. As a Customer Experience Agent, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Monitor and manage customer shipments, ensuring that they are delivered on time and in good condition.
  • Collaborate with internal teams to optimize logistical services and resolve complex logistical challenges.
  • Provide excellent communication and customer service skills, both verbally and in writing.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and customer service skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving skills and attention to detail.
  • Proficient in Microsoft Office products.

What We Offer:

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Opportunities for professional growth and development.

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world. We are committed to providing exceptional customer service and building long-term relationships with our clients.



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