Customer Service Ambassador

6 days ago


Palatine, Illinois, United States Emmett's Brewing Company Full time
Job DescriptionAt Emmett's Brewing Company, we're seeking a skilled Customer Service Ambassador to provide exceptional guest experiences in our dining room.

Responsibilities:
  • Greet guests and seat them at tables or in waiting areas
  • Provide guests with menus
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings


To be successful in this role, you'll need to be a natural people person who can quickly build rapport with guests and create a welcoming atmosphere. You'll also need to be detail-oriented and able to manage multiple priorities, relying on your excellent organization and communication skills to bring your best each day for yourself, restaurant staff, and guests.

Qualifications:
  • Previous restaurant hosting or serving experience preferred
  • Friendly and customer-focused personality
  • Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
  • Ability to clearly communicate guests needs to Servers, Bussers, Managers, etc.
  • Ability to effectively communicate on the telephone
  • Must be able to carry trays or supplies (up to 25 lbs.)
  • ServeSafe or Food Handlers certification (or must be willing to attain), A work place sexual harassment certificate


If you're passionate about delivering exceptional guest experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.

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