Revenue Cycle Training Program Manager

We are seeking a highly skilled and experienced Senior Revenue Cycle Training Instructional Designer to join our team at Children's National Hospital. As a key member of our Revenue Cycle department, you will be responsible for designing, developing, and implementing training programs that optimize learning for Revenue Cycle applications.

• Learning Consultative Service
  • Provide a broad range of learning consultative services to departments for system implementation, skill building, competency development, etc. with the goal of improving Revenue Cycle organization-wide goals and initiatives.
  • Coach and mentor management on staff performance and improvement.
  • Provide strategic and tactical advice and develop learning solutions on learning technology systems, including learning management systems (LMS) and other cloud-based technologies to support evolving training requirements and initiatives.
  • Provide technical support and training on the Rev Cycle Learning Management System (LMS) and other instructional technology.
  • Keep informed of industry trends in learning and development and incorporate best practice principles.
• Training Development
  • Design, develop, and coordinate training sessions and programs for new hire and system implementations.
  • Prepare, assemble, and revise course materials as requested to meet customer needs.
  • Achieve and maintain a solid understanding of the business environment as a whole, including business practices, processes, and strategy.
  • Design and develop interactive instructional multimedia (storyboards, scripts, etc.) content at various interactivity levels.
  • Create assessments, quizzes, and simulations to measure learner performance and provide feedback for continuous improvement.
  • Design from concept to fruition advanced learning aids, such as infographics, videos, and e-learning tutorials.
• Training Implementation
  • Conduct training, development, competency testing, and general clinic orientation sessions for staff.
  • Assist in the evaluation of the effectiveness of training programs.
  • Develop presentation materials, lead meetings, and facilitate workgroups.
• Training Logistics
  • Maintain training documentation, including registration and completion records.
  • Maintain a master training calendar, ensure the availability of equipment, space, and materials.
  • Handle registration and training logistics.
  • Prepare course advertising materials; coordinate the schedule of external and internal training resources.
  • Communicate all set-ups of training sessions and ensure necessary materials and supplies are available.
• Quality Measures/Technology Systems Support
  • Follow-up with staff in-person after completion of trainings to ensure comprehension.
  • Work with management team to provide additional support, including coaching and in-services.
  • Collaborate with the training team to incorporate findings into future training material.
  • Support the development of quality management measures and drive process improvements across Revenue Cycle Operations.
  • Facilitate regular quality audits across the Revenue Cycle areas to ensure areas meet organizational objectives and analyze data for performance improvement.
  • Conduct quality audits and provide feedback to division leadership.
  • Facilitate and coordinate training and process improvement initiatives based on quality audit results.
  • Provide analysis of the quality metrics and updates on the Revenue Cycle dashboard.
  • Identify and facilitate lean initiatives for areas that fail to meet performance metrics.
  • Assist in evaluating Revenue Cycle systems to ensure optimization of new and existing technology solutions to meet operational and financial needs.
  • Play an integral role in system upgrade and testing events.
  • Lead efforts for staging and validating the train domain.
  • Ability to analyze workflow and software functionality and identify data integrity issues for process improvement and re-design of standard operating procedures.
• Training /Quality Program Improvement
  • Compile training and development data and assist in recommending program/course modifications to meet training objectives; include results of feedback tool and evaluate feedback trends.
  • Coordinate data collection process to develop, collect, analyze, report, and measure multiple quality improvement initiatives.
  • Determine the efficiency of course design and transform courses into online formats as necessary.
• Project Management and Communication
  • Develop learning project plans & timelines; participate in ongoing Project Planning Activities to include Project Schedule development, Resource Allocation, Issue Prioritization, Risk Planning, Communication Planning, and Learning Plan Implementation.
  • Ensure all projects are delivered on-time, within scope, and within budget.
  • Assist in the definition of project scope and learning objectives.
  • Develop a detailed project plan to monitor and track progress.
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
  • Perform risk management to minimize project risks.
  • Create and maintain comprehensive project documentation.
  • Serve as the liaison among various stakeholders (clinical & non-clinical depts., IT services, vendor, etc.).
  • Develop a communication plan for each initiative and develop effective communication within assigned teams; facilitate team discussions and provide detailed feedback and follow-through.
  • Keep accountable executives informed of progress, barriers, etc.; report and escalate to management as needed.
• Coaching
  • Provide subject matter expert advice and coaching to the learning team.
  • Actively monitor workflow performance, including internal and external audits, to provide feedback to the learning team.
• Organizational Accountabilities
  • Organizational Commitment/Identification
    • Partner in the mission and uphold the core principles of the organization.
    • Committed to diversity and recognizes the value of cultural/ethnic differences.
    • Demonstrate personal and professional integrity.
    • Maintain confidentiality at all times.
  • Customer Service
    • Anticipate and respond to customer needs; follow up until needs are met.
  • Teamwork/Communication
    • Demonstrate collaborative and respectful behavior.
    • Partner with all team members to achieve goals.
    • Receptive to others' ideas and opinions.
  • Performance Improvement/Problem-solving
    • Contribute to a positive work environment.
    • Demonstrate flexibility and willingness to change.
    • Identify opportunities to improve clinical and administrative processes.
    • Make appropriate decisions, using sound judgment.
  • Cost Management/Financial Responsibility
    • Use resources efficiently.
    • Search for less costly ways of doing things.
  • Safety
    • Speak up when team members appear to exhibit unsafe behavior or performance.
    • Continuously validate and verify information needed for decision making or documentation.
    • Stop in the face of uncertainty and take time to resolve the situation.
    • Demonstrate accurate, clear, and timely verbal and written communication.
    • Actively promote safety for patients, families, visitors, and co-workers.
    • Attend carefully to important details - practicing Stop, Think, Act, and Review in order to self-check behavior and performance.
  • Organizational Accountabilities (Staff)
    • Organizational Commitment/Identification
      • Anticipate and respond to customer needs; follow up until needs are met.
    • Teamwork/Communication
      • Demonstrate collaborative and respectful behavior.
      • Partner with all team members to achieve goals.
      • Receptive to others' ideas and opinions.
    • Performance Improvement/Problem-solving
      • Contribute to a positive work environment.
      • Demonstrate flexibility and willingness to change.
      • Identify opportunities to improve clinical and administrative processes.
      • Make appropriate decisions, using sound judgment.
    • Cost Management/Financial Responsibility
      • Use resources efficiently.
      • Search for less costly ways of doing things.
    • Safety
      • Speak up when team members appear to exhibit unsafe behavior or performance.
      • Continuously validate and verify information needed for decision making or documentation.
      • Stop in the face of uncertainty and take time to resolve the situation.
      • Demonstrate accurate, clear, and timely verbal and written communication.
      • Actively promote safety for patients, families, visitors, and co-workers.
      • Attend carefully to important details - practicing Stop, Think, Act, and Review in order to self-check behavior and performance.