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Healthcare Applications Specialist II

2 months ago

Silver Spring, Maryland, United States Children's National Hospital Full time

The Healthcare Applications Specialist II works collaboratively with diverse teams to enhance application efficiency and ensure seamless operations. This role encompasses evaluating system specifications, configuring software solutions, and facilitating advanced workflows within both patient care and financial processes. The position is integral to the operational success of the Cerner Revenue Cycle Front-End Applications, including Registration, Scheduling, and Patient Accounting. Responsibilities include assessing, planning, developing, designing, building, implementing, enhancing, maintaining, and supporting these solutions utilizing various technologies.

Qualifications:
Minimum Education

  • Bachelor's Degree (Required) or equivalent experience in integration architecture may substitute for the educational requirement on a 1-1 basis, meaning one year of relevant work experience equals one year of required education.
Minimum Work Experience
  • 3+ years of experience in application support and enterprise solutions. (Required)
Required Skills/Knowledge
  • Duties and tasks are standard with some variation.
  • Completes own role largely independently within defined policies and procedures.
  • Solid understanding of healthcare and revenue cycle workflows.
  • Proficiency in healthcare application modules and tools.
  • Experience in system configuration and customization.
  • Strong problem-solving and critical-thinking skills.
  • A seasoned professional with strong leadership skills, capable of guiding cross-functional teams and setting the architectural direction.
  • An innovator who can analyze complex requirements and design solutions to meet specific healthcare and revenue cycle workflow needs.
  • Proficient in healthcare application modules and tools, driving system configuration and customization efforts.
  • Highly dependable, displaying a strong sense of accountability and delivering high-quality results within tight timelines.
  • An effective communicator, adept at fostering collaboration and effectively presenting findings to stakeholders.
Functional Accountabilities
  • Provide support to users of Enterprise Applications and ensure maximum efficiency in the use of those applications.
  • Respond to requests for support from users.
  • Test and coordinate testing of new releases of Applications.
  • Log defects against applications and follow up with IT colleagues and vendors.
  • Monitor future applications releases from vendors.
  • Train informatics on features of applications, sometimes participating in end-user training.
  • Maintain application responsibilities based on user work group.
  • Act as a reporting resource.
  • Analyze user requirements and design solutions using applications.
  • Configure and customize applications to meet specific workflow needs.
  • Collaborate with end-users, stakeholders, and vendors to gather feedback and identify areas for improvement.
  • Investigate and troubleshoot complex application issues, providing timely resolutions.
  • Assist in the planning and execution of system upgrades and enhancements.
  • Participate in data analysis and reporting for performance optimization.