Service Operations Director

3 days ago


Dayton, Ohio, United States DSJ Global Full time
Service Operations Director

DSJ Global is seeking an experienced and strategic Director of Service Operations to lead our technical service training, delivery, installation, and post-sales services across North America.

Key Responsibilities:
  • Develop and implement a comprehensive strategy for technical support, field service delivery, installation, and post-sales services.
  • Design a post-sales services portfolio that promotes growth in collaboration with sales, marketing, customer engagement, and finance teams.
  • Create a strategy for connected products and services, including technical support and an Automated Response System (ARS).
  • Oversee budgetary aspects for technical service, field training, installation, and post-sales operations.
  • Ensure that service capabilities and team performance focus on enhancing customer experiences throughout their journey.
  • Establish a complaint handling system that yields actionable insights from installation and service data.
  • Ensure compliance with regulatory standards and company policies.
  • Collaborate with engineering, quality assurance, manufacturing, and marketing teams to develop a cohesive product and service lifecycle management plan.
Requirements:
  • Bachelor's degree in a relevant field; a minimum of 8 years of management experience in technical support or a related area.
  • Previous experience in the medical device sector is advantageous.


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