Coordinador de Front Office
1 week ago
La Atrium Hospitality busca un individuo altamente motivado para ocupar el cargo de Coordinador de Front Office en nuestra ubicación en Lincoln, NE 68508.
Sobre la Compañía:
Nuestra empresa, Atrium Hospitality, tiene como objetivo brindar experiencias de servicio memorables a nuestros huéspedes y creemos firmemente en el poder del liderazgo en nuestra comunidad.
Sueldo: $55,000 - $70,000 al año, basado en la experiencia y las habilidades
Responsabilidades:
- Lidera a los equipos directos asegurando que cumplan con los procedimientos estándar de operación pertinentes a la Sección de Recepción (incluyendo marcas y específicos de Atrium)
- Asegura que los empleados están cumpliendo con las necesidades de los huéspedes y responden adecuadamente a cualquier inquietud o preocupación, escalando según sea necesario
- Brinda experiencias de huésped personalizadas interactuando con ellos, ofreciendo un servicio amable y cortés, anticipando sus necesidades e incrementando la lealtad hacia la marca
- Coordina actividades con otros departamentos para garantizar que los servicios sean proporcionados de manera eficiente y oportuna
- Asegura que se alcanzan los objetivos financieros tanto de la sección como del hotel mediante el control de costos laborales; controles de gastos para suministros y equipo; determinación de iniciativas generadoras de ingresos
- Evalúa y recomienda iniciativas generadoras de ingresos y monitorea el desempeño de ingresos
- Recomienda y aplica cambios aprobados que mejoren el servicio y aumenten la eficiencia operativa
- Capacidad para servir como responsable del turno
- Cualquier otra tarea requerida para completar el propósito principal de la posición
Requisitos del Cargo:
Experiencia Requerida:
Mínimo 2 años de experiencia en hospedaje, experiencia en front desk
Mínimo 2 años de experiencia previa en supervisión
Preferido:
2 años de experiencia en audit nocturno
Formación Educativa Requerida:
Título de secundaria o equivalente
Preferido:
Grado universitario en campo relacionado
Tecnología Requerida:
Conocimiento básico de computadora, incluyendo el paquete de Microsoft Word, Excel, PowerPoint, Outlook y Teams
Física:
Capaz de levantar 50 lbs ocasionalmente
Capaz de levantar 10lbs regularmente
Capaz de estar de pie/caminar durante toda la duración de su horario programado
Otros:
Capaz de trabajar un horario flexible que incluya tardes, noches, fines de semana, festividades y eventos especiales
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