Technical Support Professional

1 week ago


Lincoln, Nebraska, United States Insight Recruitment, LLC Full time
Job Responsibilities

The primary responsibilities of this role include inspecting and maintaining technology solutions, providing front-line support, and communicating effectively with internal and external customers. You will also handle escalated customer cases, de-escalate situations, and provide on-site client training as required.

In addition, you will be responsible for troubleshooting and resolving issues, recommending preventative maintenance, and handling complex troubleshooting and research. You will work independently and as part of a team, set up and use remote software like TeamViewer, and deploy on-site solutions when necessary.



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