Pharmacy Technician Specialist

1 week ago


Lake Forest, California, United States Northwestern Medicine Full time

Job Summary

The Pharmacy Technician Specialist reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory standards.

Key Responsibilities

  • Supports the Ambulatory Pharmacy team to enhance workflow for clinical pharmacy services throughout the network.
  • Provides access to medications for patients by completing Prior Authorization Requests, Co-pay Assistance Programs, Medication Assistance Programs, and benefits investigation.
  • Coordinates with third-party insurance, clinical staff, and patients to effectively process prior authorization requests for medications within prescribed timelines.
  • Directly enrolls eligible patients into manufacturer patient assistance and co-pay programs.
  • Supports medication adherence opportunities, including patient outreach, data/metric tracking, trending, and reporting.
  • Interacts with medical staff to discuss relevant patient information.
  • Conducts chart review and patient interviews to identify patient-specific reasons for poor medication adherence; resolves identified problems or escalates to clinical pharmacist.
  • Gathers data and generates reports to improve clinical pharmacy quality metrics.
  • Reviews medication adherence reports to remove patients who do not meet criteria for intervention.
  • Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision in a fast-paced environment.

Requirements

  • Licensed Illinois Pharmacy Technician (IDFPR)
  • Certified Pharmacy Technician (CPhT) certification through PTCB or ExCPT
  • High School Diploma
  • Previous experience as a Pharmacy Technician

Preferred Qualifications

  • 1-2 years of college
  • Completion of a pharmacy technician training program


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