Legal Intake Representative

6 days ago


Nashville, Tennessee, United States Legal Intake Professionals Full time
Job Summary

We are seeking a skilled Legal Intake Representative to join our team in Nashville. As a representative, you will act as a liaison between our clients and their customers, providing exceptional customer service and support.

Key Responsibilities

Your key responsibilities will include:

  • Receiving incoming client calls and following detailed scripts
  • Filling out intake forms while talking to clients
  • Receiving calls electronically and by live transfer
  • Maintaining a professional attitude and showing empathy and patience with potential clients
Requirements

To be successful in this role, you must have:

  • Excellent verbal and written communication skills
  • A professional phone voice that shows customer care and concern
  • Active-listening skills to ensure client information is gathered correctly and fully
  • The ability to ask appropriate questions
  • The ability to converse with various personalities and to collect pertinent details to determine viability of their claims
Salary and Benefits

The estimated salary for this position is $20/hour with perfect attendance, or $18/hour without. We also offer a comprehensive benefits package, including employee stock ownership, full medical, dental, and vision benefits, paid vacation, traditional 401K with company matching, free life insurance policy, and legal assistance.



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