Systems Support Specialist

2 weeks ago


Boston, Massachusetts, United States 3Play Media Full time
Job Overview

Company Background
3Play Media is a dynamic organization specializing in Media Accessibility. Our high-quality services in live captioning, transcription, audio description, and translation cater to a diverse clientele, including over 10,000 institutions in higher education, enterprise, media, and government sectors. Founded in 2007 at MIT Sloan, we have grown to establish our headquarters in Boston, MA, with additional offices in Minneapolis, MN, and Calgary, AB.

We are in search of a skilled IT Administrator to deliver comprehensive technical assistance to users in our Boston location. The ideal candidate should possess a strong enthusiasm for technology, a curious mindset, and a desire to make a meaningful contribution.

Key Responsibilities:

  • Deliver technical support and troubleshooting for both Mac and Windows platforms.
  • Oversee, configure, and enhance network hardware and software.
  • Communicate effectively with non-technical individuals regarding issues and solutions.
  • Manage and resolve help desk inquiries in a timely and efficient manner.
  • Install, configure, and maintain both software and hardware systems.
  • Monitor, uphold, and enforce network security protocols, ensuring adherence to company policies.
  • Assist in the planning, execution, and documentation of IT initiatives.
  • Provide training and assistance to end-users on IT systems and applications.
  • Stay informed about the latest technological advancements and best practices in the IT field.
  • Participate in on-call rotations for emergency support outside of regular hours.

Qualifications:

  • A minimum of 4 years of experience in IT support.
  • Proficient knowledge of both Mac and Windows operating systems.
  • Experience with network hardware, including routers, switches, and wireless access points.
  • Ability to effectively troubleshoot hardware and software challenges.
  • Strong verbal and written communication skills.
  • Capability to work autonomously as well as collaboratively within a team.
  • Excellent problem-solving abilities and communication skills.
  • Strong organizational and time management capabilities.
  • Certifications such as CompTIA A+, Network+, or equivalent are advantageous, though extensive experience is also recognized.

Benefits:

  • Competitive salary structure
  • Comprehensive health, dental, and vision coverage
  • Retirement plan with company matching
  • Generous paid time off and holiday schedule
  • Opportunities for professional growth and development
  • A collaborative and supportive workplace culture

3Play Media offers a flexible hybrid work environment, requiring presence in the Boston office for 2 days a week, with the option to work remotely for the remaining days. Flexibility may be required based on business needs.



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