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Information Systems Support Specialist
2 months ago
About the Role
This exciting opportunity is available at DelDOT, where we are dedicated to improving the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations.
Key Responsibilities
- Assist program managers in the computerization of agency information systems by identifying data/user needs, defining applications, and making recommendations for new or enhanced automation of program information and computer system requirements.
- Analyze current automated and non-automated information systems design and performance, and recommend new/modified or deleted computer applications to ensure computer systems are in consonance with the agency's informational needs, goals, and objectives.
- Coordinate with program managers and application support staff to troubleshoot and correct system errors and schedule system development, enhancement, testing, and implementation.
- Develop design and programming specifications for automated information processing systems, prepare requests for proposals, and evaluate proposals.
- Plan for and coordinate testing of applications or test computer applications by creating test data, analyzing the system's action, and determining critical system performance to ensure applications meet user needs.
- May assist as a team member in the establishment, implementation, and monitoring of data processing standards for the agency.
- Conduct user orientation and training for modified or new information system capabilities.
- Design and develop reports, forms, files, computer screens, and other tools for maximum efficiency and optimum workflow and in accordance with agency requirements.
- Maintain liaison with DTI, other state agencies, other states, vendors, and the federal government to keep current on and provide input to standards and to plan for the development and maintenance of systems.
- Prepare memos, reports, and computer operating manuals for use by management and operational staff expressing computerized information systems using charts, matrices, and graphs.
- Responsible for the security of automated system information authority for assignment of user passwords.
- Develop and maintain system documentation.
Requirements
- Six months experience in information systems analysis and design.
- Six months experience in conducting information systems needs and requirements analysis.
- Six months experience in technical report writing.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
