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Front Desk Coordinator
2 months ago
Job Summary:
The Millennium Group is seeking a highly motivated and enthusiastic Front Desk Coordinator to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, managing the reception area, and supporting our administrative team.
Responsibilities:
- Greet clients and visitors with a positive and helpful attitude.
- Assist clients in finding their way around the office.
- Announce clients as necessary.
- Maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
- Answer phones in a professional manner and route calls as necessary.
- Assist colleagues with administrative tasks.
- Perform ad-hoc administrative duties.
- Answer, forward, and screen phone calls.
- Provide excellent customer service.
- Maintain the reception area in a neat and orderly condition.
- Maintain accurate records of phone calls, visitors, and badge activations.
- Help visitors utilize the iLobby system, where applicable.
- Be at your desk ready to work at your scheduled time.
- Submit monthly numbers, accomplishments, and opportunities at the end of the month to your direct manager.
- Follow all SLAs.
- Ensure that all lobby areas, including the reception, meeting rooms, seating area, corridors, and public spaces, are presentable at all times.
- Help with security, as you are positioned in the area where people arrive and leave.
- Train and develop new hires.
Qualifications:
- Reliable transportation.
- Outstanding attendance.
- Customer service and/or office-related experience preferred.
- Basic mathematical skills.
- Demonstrate the ability to be flexible and adapt to change in the work environment.
- Strong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.
- Handle multiple projects at one time.
- Able to meet deadlines.
- Lifting up to 50 lbs.
- At least one year of office experience.
- 1-3 years experience with Microsoft Office Software (Word, Excel, Outlook).
- Strong work ethic; diplomatic; team- and service-oriented; builds strong working relationships.
- Exhibits superior verbal communication and phone skills.
- Exhibits exceptional customer service skills.
- Consistently demonstrates professional demeanor, appearance, and attitude.
- Proven ability to remain calm under pressure; resilient.
- Sound judgment and problem-solving ability.
- Be able to appropriately handle confidential and highly sensitive material.
- Demonstrated the ability to be flexible and adapt to an ever-changing work environment.
- Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.