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Front Desk Coordinator

2 months ago


Houston, Texas, United States The Millennium Group Full time

Job Summary:

The Millennium Group is seeking a highly motivated and enthusiastic Front Desk Coordinator to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, managing the reception area, and supporting our administrative team.

Responsibilities:

  • Greet clients and visitors with a positive and helpful attitude.
  • Assist clients in finding their way around the office.
  • Announce clients as necessary.
  • Maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
  • Answer phones in a professional manner and route calls as necessary.
  • Assist colleagues with administrative tasks.
  • Perform ad-hoc administrative duties.
  • Answer, forward, and screen phone calls.
  • Provide excellent customer service.
  • Maintain the reception area in a neat and orderly condition.
  • Maintain accurate records of phone calls, visitors, and badge activations.
  • Help visitors utilize the iLobby system, where applicable.
  • Be at your desk ready to work at your scheduled time.
  • Submit monthly numbers, accomplishments, and opportunities at the end of the month to your direct manager.
  • Follow all SLAs.
  • Ensure that all lobby areas, including the reception, meeting rooms, seating area, corridors, and public spaces, are presentable at all times.
  • Help with security, as you are positioned in the area where people arrive and leave.
  • Train and develop new hires.

Qualifications:

  • Reliable transportation.
  • Outstanding attendance.
  • Customer service and/or office-related experience preferred.
  • Basic mathematical skills.
  • Demonstrate the ability to be flexible and adapt to change in the work environment.
  • Strong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.
  • Handle multiple projects at one time.
  • Able to meet deadlines.
  • Lifting up to 50 lbs.
  • At least one year of office experience.
  • 1-3 years experience with Microsoft Office Software (Word, Excel, Outlook).
  • Strong work ethic; diplomatic; team- and service-oriented; builds strong working relationships.
  • Exhibits superior verbal communication and phone skills.
  • Exhibits exceptional customer service skills.
  • Consistently demonstrates professional demeanor, appearance, and attitude.
  • Proven ability to remain calm under pressure; resilient.
  • Sound judgment and problem-solving ability.
  • Be able to appropriately handle confidential and highly sensitive material.
  • Demonstrated the ability to be flexible and adapt to an ever-changing work environment.
  • Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.