Public Safety Operations Coordinator
6 days ago
Join the College of Charleston team as a Public Safety Operations Coordinator, where you will play a vital role in enhancing the campus experience. As a front-line professional, you will be a member of the team responsible for the forward-facing operations of the division of Public Safety.
Job SummaryThe Public Safety Operations Coordinator serves as the primary point of contact for students, faculty, staff, parents, alumni, visitors, and vendors. This role performs a diverse range of administrative duties with a high level of independence and accountability.
Key Responsibilities- Manage the front desk at public safety, including completing submissions of documents, observing video feeds, and communicating with officers and dispatch.
- Perform safety and security duties as assigned to assist public safety officers in the performance of their duties.
- Handle telephone and in-person inquiries and ensure that all customers have a positive, personalized experience.
- Provide complex, highly detailed services utilizing multiple enterprise platforms, including the (Transact) ID card system and (AIM) Facilities Management System.
- Develop expertise as system updates are implemented and advances in technology are adopted.
- High School diploma and preferred experience in customer service and administrative experience.
- Experience with online software applications, social media, and Microsoft Office is preferred.
- Must be able to pass a Background Investigation.
- Exceptional customer service skills and ability to manage multiple tasks in a fast-paced environment.
- Must be well organized, personable, and detail-oriented.
- Excellent verbal and written communication skills.
- Knowledge of (Transact) ID Card Systems and (AIM) Facilities Management System a plus.
The College of Charleston offers a comprehensive benefits package, including health, dental, and vision insurance, life insurance, paid leave, retirement, long-term disability, paid holidays, free CARTA bus service, and employee tuition assistance program (ETAP).
We are an equal opportunity employer and do not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws.
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