IT Support Specialist

5 days ago


Glen Allen, Virginia, United States Capital One Full time
Job Title: IT Support Specialist

Capital One is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our internal end-users.

Key Responsibilities:
  • Provide technical support through remote access tools to resolve internal end-user issues and achieve first call resolution.
  • Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests.
  • Interact with end-users via soft phone or chat modules to resolve software and hardware issues.
  • Utilize Service Now as the ticketing tool to track and escalate tickets for end-users.
  • Assist with onboarding of new agents by training and allowing others to shadow.
Requirements:
  • High School Diploma, GED or equivalent certification.
  • Associate's Degree in Computer Science, Information Systems, and Engineering (preferred).
  • ITIL Certification (preferred).
  • Mac Integration Basics Certificate or at least 1 year of equivalent Mac support experience.
  • Windows 10 Certificate or at least 1 year of equivalent Windows OS support experience.
  • At least 1 year of remote help desk support experience.
What We Offer:

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.



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