PC Support Specialist

2 days ago


Glen Allen, Virginia, United States Patient First Full time
Job Summary

We are seeking a highly skilled PC Specialist Level I to join our team at Patient First. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer systems.

Key Responsibilities
  • Provide on-call support to center and Administrative Offices employees as part of a scheduled rotation with other team members.
  • Resolve center and Administrative Offices PC issues in a timely and efficient manner.
  • Provide training and technical support to employees at the centers and Administrative Offices.
  • Analyze, diagnose, and resolve complex PC problems.
  • Recommend and implement hardware solutions, often requiring work off-site at the centers.
  • Maintain an inventory of computer equipment and provide guidance on what equipment needs to be purchased.
  • Develop and implement new computer projects and hardware installations.
  • Work with third-party vendors to resolve PC issues when necessary.
Requirements
  • Bachelor's degree in Science, Engineering, or a related field or one to three years of task-related experience.
  • One to three years of experience with Patient First is preferred.
  • Hands-on experience with troubleshooting PC systems.
  • Working technical knowledge of current network protocols, operating systems, and standards, including TCP/IP, internet, and routing.
  • Able to read and understand technical manuals, procedural guidelines, and OEM guides.
  • Ability to research and resolve computer-related issues.
  • Ability to prioritize.
  • Strong interpersonal and communication skills.
  • Analytical and problem-solving skills.
  • Ability to work collaboratively in a team-oriented environment.

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