IT Support Specialist
6 days ago
Capital One is seeking a skilled IT Support Specialist to join our team. As a technical support associate, you will provide excellent written and verbal communication skills to troubleshoot laptop (Windows & Mac) issues, mobile device support, password resets, and other technical issues.
Key Responsibilities- Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution
- Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests
- Interact with end users via soft phone or chat modules to resolve software and hardware issues
- Utilize Service Now as the ticketing tool to track and escalate tickets for end users
- Assist with onboarding of new Agents by training and allowing others to shadow
- High School Diploma, GED or equivalent certification
- Preferred Qualifications: Associate's Degree in Computer Science, Information Systems, and Engineering, ITIL Certification, Mac Integration Basics Certificate or at least 1 year of equivalent Mac support experience, Windows 10 Certificate or at least 1 year of equivalent Windows OS support experience, at least 1 year of remote help desk support experience
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits).
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
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