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Desktop Support Specialist

1 month ago

New York, New York, United States Atlas Search Full time
Desktop Support Technician

We are seeking a skilled Desktop Support Technician to join our team at Atlas Search. As a key member of our Technology department, you will play a crucial role in resolving desktop, notebook, and remote computing issues.

Key Responsibilities:
  • Provide assistance to end users for firm-approved applications, including Microsoft Office, Outlook, and other necessary software.
  • Perform regular maintenance on PC equipment, such as desktop and notebook computers, printers, and peripheral hardware.
  • Troubleshoot and resolve issues related to hardware, system software, and application software.
  • Set up and configure desktop and notebook computers and printers to ensure optimal performance.
  • Collaborate with other local Technology department members on product installation, training, and support.
  • Provide audio/visual support for onsite and offsite events.
  • Assist in the configuration and deployment of Apple DEP iPhones/iPads and personally-owned mobile devices.
  • Support executives with their technology needs.
Requirements:
  • Demonstrate strong analytical skills to troubleshoot various symptoms and diagnose problems.
  • Display well-developed and professional interpersonal skills to interact effectively with individuals at all organizational levels.
  • Possess strong organizational skills to manage time effectively and prioritize tasks.
  • High school diploma or equivalent, with a preference for a Bachelor's degree in Computer Science or Information Systems.
  • At least three (3) years of technology support experience with PC hardware/software.
  • At least two (2) years of related experience working with notebook computers, preferably with Lenovo notebooks.
  • Experience with remote communications hardware, including wireless routers and network interface cards.
  • Experience with installations, upgrades, training, and technical documentation.
  • White glove support experience.