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IT Support Specialist

2 months ago

Boise, Idaho, United States Randstad Full time
Job Summary

We are seeking an experienced IT Support Specialist to join our team at Randstad Digital. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities
  • Provide technical support and assistance to clients and internal teams via phone, email, and in-person.
  • Troubleshoot and resolve technical issues with computer systems, software, and hardware.
  • Install, configure, and maintain computer systems, software, and hardware.
  • Develop and maintain technical documentation and knowledge base articles.
  • Collaborate with internal teams to resolve technical issues and improve overall system performance.
Requirements
  • 2+ years of experience in a technical support role.
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Strong knowledge of computer systems, software, and hardware.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Qualifications
  • ITIL certification.
  • Experience with help desk software and ticketing systems.
  • Knowledge of network protocols and security measures.
  • Experience with cloud-based services and platforms.
What We Offer

At Randstad Digital, we offer a comprehensive benefits package, including health insurance, 401K matching, and a competitive salary. We are an equal opportunity employer and welcome applications from diverse candidates.