Bilingual Insurance Customer Support Specialist
2 weeks ago
About Peachy Insurance
Peachy Insurance is a diverse and remote-friendly company dedicated to making a positive impact in the insurance sector. Our team consists of empathetic professionals who aim to surpass their objectives every day.
Bilingual Customer Experience Specialist
Insurance is essential for everyone, yet it can often be confusing. When clients seek assistance with their insurance policies, they desire a supportive, trustworthy, and informative experience. This is where your expertise will shine. You will serve as a knowledgeable guide for our clients, helping them navigate the complexities of insurance while also finding ways to save them money.
Key Responsibilities:
- Participate in daily team meetings to ensure alignment and collaboration.
- Engage in ongoing training and coaching to enhance your customer service abilities.
- Handle incoming calls and resolve customer inquiries effectively.
- Suggest additional products to address any coverage gaps.
- Meet with your supervisor as needed to discuss any topics of interest.
This role is ideal for you if:
You are passionate about helping others. Insurance is meant to safeguard what is most important. In this position, you will have the chance to alleviate concerns by guiding individuals through their coverage options.
You possess strong problem-solving abilities. You remain calm under pressure and can address customer concerns while prioritizing their best interests.
You uphold integrity in your work. Our core values include Integrity, Accountability, Continuous Development, and Respectful Communication. We expect you to embody these principles daily and hold us accountable as well.
What We Offer:
- Competitive Compensation – Starting hourly rate of $21 with potential bonuses.
- Paid Time Off – Initial 9 days of vacation, with additional days accrued over time.
- Sabbatical Leave – One week off annually after 9 months of employment.
- Comprehensive Health Benefits – Including medical, dental, and vision coverage for you and your family.
- Investment in Your Growth – Up to $5,250 per employee annually for education and training.
- Financial Planning – Access to a 401(k) plan and financial advisory services.
- Career Advancement Opportunities – We are committed to supporting your professional development.
Qualifications:
- Fluency in both English and Spanish.
- Willingness to go above and beyond to engage with customers.
- Able to manage a high volume of incoming calls.
- Capable of addressing inquiries and providing solutions by assisting clients with their questions or concerns, setting clear expectations, and completing necessary follow-up tasks.
- Skilled in recommending appropriate coverages and policies by gathering customer information and assessing their needs.
- Aim to meet personal and team sales goals and call handling metrics.
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