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Customer Support Specialist

2 months ago


Atlanta, Georgia, United States RemX Full time

RemX is actively looking for Customer Support Specialists in a dynamic call center environment. This role requires full onsite presence with various shifts available throughout the day, including weekends.

Compensation: $17 per hour, with an additional $1 per hour for candidates who are bilingual (English/Spanish).

Position: Client Care Associate

Key Responsibilities:
  • Manage incoming calls and resolve customer inquiries and concerns.
  • Provide information regarding pre-authorization or pre-determination requests.
  • Aim to achieve performance metrics related to efficiency, call quality, and customer satisfaction.
Qualifications:
  • Minimum of 1 year of continuous experience in customer service.
  • High School diploma or equivalent.
  • Strong attention to detail and a results-oriented mindset.