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Bilingual Insurance Customer Experience Representative
2 months ago
Peachy Insurance is a forward-thinking, remote-friendly organization with a team of compassionate professionals who strive to exceed their goals every day. Our mission is to make a positive impact in the insurance world.
Job SummaryWe are seeking a highly skilled and bilingual Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and finding solutions to their insurance-related issues.
Key Responsibilities- Customer Service: Respond to inbound calls, resolve customer issues, and provide educational guidance on insurance products.
- Problem-Solving: Utilize your problem-solving skills to address customer concerns and find solutions that meet their needs.
- Product Recommendations: Recommend additional insurance products to customers to cover policy gaps and ensure they have the right coverage.
- Team Collaboration: Participate in daily huddles to stay informed about team goals and objectives.
- Training and Development: Receive regular training and coaching to enhance your service skills and stay up-to-date on industry developments.
- Language Skills: Fluency in both English and Spanish.
- Customer Service Skills: Excellent communication and problem-solving skills.
- Product Knowledge: Strong understanding of insurance products and services.
- Technical Skills: Proficiency in using technology to manage customer interactions and data.
- Competitive Hourly Rate: $21 hourly starting rate with bonus opportunities.
- Benefits Package: Comprehensive health, dental, and vision insurance for you and your family.
- Professional Development: $5,250 per employee per year for education and training.
- Financial Investment: Access to a 401(k) and financial advisor.
- Passion for People: A genuine interest in helping others and providing exceptional customer service.
- Problem-Solving Skills: The ability to think critically and find solutions to complex customer issues.
- Integrity: A strong commitment to our core values of integrity, accountability, continued development, and respectful communication.
