Bilingual Insurance Customer Service Representative

2 months ago

Atlanta, Georgia, United States Peachy Insurance Full time
About Peachy Insurance

We are a remote-friendly organization that values compassion and excellence in the insurance industry. Our mission is to make a positive impact in the lives of our customers.

Job Summary

We are seeking a highly skilled and bilingual customer service representative to join our team. As an Insurance Customer Experience Specialist, you will be responsible for providing exceptional service to our customers, addressing their concerns, and finding solutions to their insurance needs.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide educational information about our insurance products.
  • Problem-Solving: Analyze customer needs and recommend suitable insurance solutions.
  • Communication: Engage with customers in a friendly and professional manner, ensuring their concerns are addressed promptly.
  • Product Knowledge: Stay up-to-date with our insurance products and services to provide accurate information to customers.
  • Team Collaboration: Participate in daily huddles and regular training sessions to enhance your skills and stay aligned with the team.
Requirements
  • Language Skills: Fluency in both English and Spanish.
  • Customer Service Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Product Knowledge: Strong understanding of insurance products and services.
  • Education and Training: High school diploma or equivalent required; relevant education or training in a related field preferred.
What We Offer
  • Competitive Hourly Rate: $21 per hour, with bonus opportunities.
  • Benefits: Health, dental, and vision insurance for you and your family, as well as access to a 401(k) and financial advisor.
  • Professional Development: Opportunities for education and training, up to $5,250 per employee per year.
Why Join Us

We are a company that values integrity, accountability, continued development, and respectful communication. If you are passionate about delivering exceptional customer service and have a strong understanding of the insurance industry, we encourage you to apply for this exciting opportunity.

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