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Customer Support Specialist

2 months ago

Atlanta, Georgia, United States RemX Full time

RemX is actively looking for Customer Support Specialists in the Plantation area. This role will be entirely onsite with various shifts available from 7am to 11pm, including at least one weekend day.

Compensation: $17 per hour, with an additional $1 per hour for candidates who are bilingual (English/Spanish).

Position: Client Service Agent

Key Responsibilities:
  • Manage incoming calls and resolve customer inquiries and concerns
  • Provide updates regarding pre-authorizations or pre-determination requests
  • Achieve performance targets related to efficiency, call quality, and customer satisfaction
Qualifications:
  • A minimum of 1 year of continuous experience in customer service
  • High School diploma or equivalent
  • Detail-oriented with a strong focus on goals