Hospital Ambassador

2 days ago


Orlando Florida, United States Orlando Health Full time
Job Summary

Orlando Health is seeking a skilled and compassionate Guest Services Representative to join our team. As a key member of our hospital staff, you will play a vital role in ensuring that our patients and visitors receive exceptional service and support.

Key Responsibilities
  • Provide Directions and Support: Assist guests and team members with directions within the hospital system and the Orlando area.
  • Maintain Knowledge and Referrals: Stay up-to-date on hospital personnel, departments, and locations to effectively refer guests to the right department or person.
  • Communicate Effectively: Provide information to all hospital team members and respond to needs of guests and team members via phone or in person.
  • Identify and Meet Needs: Make regular rounds of patient areas to identify and meet patient and visitor needs.
  • Build Relationships: Develop and maintain excellent working relationships with hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
  • Assist with Transportation and Arrangements: Assist Social Service with transportation and hotel or flight arrangements for patients and their families.
  • Promote a Positive Image: Present a professional image in dress, hygiene, and communication skills.
  • Attend Meetings and Complete Education: Attend in-services and meetings as required, complete all mandatory education, and assume responsibility for professional growth and development.
Requirements
  • Education: High School diploma or equivalent.
  • Licensure/Certification: None.
  • Experience: Two (2) years of experience in a customer service setting.


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