Concierge Ambassador

7 days ago


Miami Beach Florida, United States SLS Full time
Job Summary

We are seeking a highly skilled and knowledgeable Concierge Ambassador to join our team at SLS. As a key member of our Front Office team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities
  • Provide personalized assistance to guests, including making recommendations for dining, entertainment, and activities
  • Maintain a thorough knowledge of the hotel's amenities, services, and local attractions
  • Assist with check-in and check-out procedures, as well as handling guest packages and deliveries
  • Process and notify guests of facsimiles, mail, messages, and packages
  • Assist guests with sending mail, messages, and packages
  • Communicate effectively with guests, employees, and vendors to provide clear direction and ensure seamless service
  • Remain calm and alert, especially during emergency situations, and serve as a role model for team members
  • Make decisions and take actions based on previous experience and good judgment
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Knowledge of local attractions, restaurants, and entertainment options
  • Ability to lift up to 50 pounds and push/pull up to 150 pounds with assistance
  • Availability to work varying schedules, including evenings, weekends, and holidays
Preferred Qualifications
  • Additional language ability
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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