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Front Desk Ambassador

2 months ago

Sarasota Florida, United States Aloft Sarasota Full time
About Us

Aloft Sarasota is a dynamic and innovative hotel company that values its employees and strives to create a supportive and inclusive work environment. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our employees build the skills and knowledge they need to advance their careers.

Job Summary

We are seeking a talented and enthusiastic Front Desk Ambassador to join our team at Aloft Sarasota. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere in our lobby.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process payments and handle guest transactions accurately and efficiently.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are readily available.
  • Collaborate with other hotel staff to ensure seamless communication and a high level of service delivery.
Requirements
  • High school diploma or equivalent required.
  • No prior experience required, but prior hospitality experience preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].