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Hospitality Operations Supervisor

2 months ago

Orlando, Florida, United States Gibsons Restaurant Group Full time

Position Overview:

The Hospitality Operations Supervisor plays a crucial role in overseeing front-of-house activities and ensuring the seamless execution of the company's core values: Hospitality, Quality, Value, and Family.

  • Acts as a community ambassador for the organization.
  • Addresses customer feedback and collaborates with management to resolve issues, fostering a welcoming environment that encourages repeat visits.
  • Exemplifies and promotes leadership qualities that cultivate employee loyalty, satisfaction, and pride.
  • Assists management in developing staff schedules three weeks in advance, enabling employees to balance their personal commitments while ensuring adequate restaurant coverage.
  • Occasionally responsible for opening and closing the establishment, maintaining high standards of cleanliness and presentation in accordance with established protocols.
  • Supports management in tracking inventory levels and ensuring proper stock availability.
  • Conducts regular interactions with guests to guarantee that service standards are consistently met.
  • Adheres to all organizational policies and procedures, as well as federal, state, and local regulations as directed by management.
  • Participates in the recruitment process, assisting with onboarding and completion of necessary documentation for new hires.
  • Communicates effectively, both verbally and in writing, to provide clear guidance to team members.
  • May undertake additional responsibilities as assigned.

Qualifications:

To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. The qualifications outlined below represent the necessary knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Education and Experience:

A minimum of a high school diploma is required; a Bachelor's Degree or equivalent four-year degree is preferred. One to three years of experience in a dining environment, with at least one year in a supervisory capacity, is preferred.

Skills:

Strong verbal and written communication skills are essential for interacting with both the public and staff; proficiency in reading and writing English; basic mathematical skills including addition, multiplication, subtraction, and percentages; sound decision-making abilities; capability to analyze data and derive conclusions; ability to maintain composure under pressure; and proficient computer skills with a willingness to learn new software applications.