Brick and Mortar Store Leader

6 days ago


Bellingham, Washington, United States Madeline Rosenvinge Full time
Job Description

About the Role

The Retail Operations Manager is responsible for the daily management of our retail store in downtown Bellingham, WA. This individual will act as an ambassador of our brand, fostering a welcoming and inclusive environment to enhance our customers' experience. Using style, color theory, and merchandising expertise, the Retail Operations Manager will continually transform store displays to create an engaging space that visitors are delighted to explore and shop from.

The scouting of new products requires a passion for detective work to find unique vendors and products that align with our aesthetic and brand standards. The position also includes a variety of operational duties, including inventory management, planning and scheduling, and co-managing the retail team.

For those with a passion for style and community, a commitment to operational excellence in all its diverse forms, and the adaptability to remain fluid to ever-evolving retail dynamics, this is an opportunity to join a growing company with a lot of promise. This role reports to the Director of Operations (DO) and works closely with the CEO and COO.

Key Responsibilities

  • Welcome and greet customers into our storefront and drive sales through outstanding customer service
  • Encompass our values and display expert knowledge of our product line and merchandise
  • Keep up to date with current sales and promotions, policies regarding payments and exchanges, and security practices

Inventory Management, Buying, and Receiving

  • Maintain the company's mission, vision, and values in all buying recommendations
  • Prepare and analyze inventory reports to ensure inventory levels are maintained and adjusted based on customer feedback, store look and feel, holidays, and seasons
  • Regularly communicate with the COO and DO to plan for new product releases
  • Ensure the product line is fully stocked
  • Stay current on offerings and promotions from existing vendors
  • Scout new vendors and products to present to the CEO and COO
  • Work with the retail management system and Microsoft Excel to create and receive purchase orders

Merchandising and Store Maintenance

  • Continually create inspiring and engaging displays based on new product releases, holidays, and seasons
  • Prioritize accessibility and the comfort of our customers
  • Maintain a pristine store and adhere to a strict cleaning regimen to mitigate the spread of COVID-19

Leading the Retail Team

  • Assist the DO with hiring, training, motivating, coaching, and retaining a small team of qualified associates
  • Prioritize the day-to-day workflow of the retail team
  • Cover staffing emergencies as needed

Community Support and Event Planning

  • Schedule and coordinate store events that contribute to a thriving downtown community and support our brand at large (examples include art walk, sidewalk sales, etc.)
  • Assist the Marketing Leader in developing promotions for events and sales

Requirements

  • 2–3+ years in a customer-centric role
  • A customer-focused mentality with a confident and positive approach to customer interactions
  • Excitement about the company brand
  • An eye for current design, product, and merchandising trends
  • A collaborative attitude and willingness to be flexible in a fast-paced environment
  • Excellent problem-solving skills
  • Experience learning new technology with ease
  • Experience with Google Suite, Microsoft Excel, and retail management systems a plus

What We Offer

  • Competitive hourly wage of $18.00–$22.00 per hour depending on experience
  • Vacation time, sick days, and paid holidays—including a full week off at the end of the year
  • A generous employee discount to use in our retail store

Equal Opportunity Employer

Madeline Rosenvinge is an equal opportunity employer and committed to creating an inclusive and diverse work environment. We encourage People of Color, people with disabilities, and LGBTQ+ individuals to apply. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Madeline Rosenvinge are based on merit and skills.



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