Market Launch Analyst

2 weeks ago

Nashville, Tennessee, United States ArchWell Health, LLC Full time


The Market Launch Analyst is essential in facilitating the orientation, onboarding, training, coaching, and mentoring of new team members. This ensures that all colleagues comprehend their specific roles within the organization and possess a thorough understanding of their job responsibilities.

In collaboration with Market Leadership, Continuous Improvement, and Learning & Development, this position will support training and onboarding initiatives aimed at preparing for the launch of new clinics in emerging markets and some market expansions.

Ultimately, the Market Launch Analyst's mission is to foster a culture of continuous learning, support colleagues' onboarding and training needs, and ensure that educational initiatives align with the organization's strategic objectives.


Key Responsibilities:
Act as the in-market subject matter expert and eCW Super User for all critical center roles.
Conduct training and onboarding sessions to guarantee colleagues effectively understand their roles.
Collaborate with various stakeholders to provide role-specific training.
Assist new hires and guide them through the onboarding journey.
Evaluate training effectiveness and pinpoint areas for improvement.
Monitor how markets are adopting and implementing Archwell Health standards and workflow processes, identifying opportunities and reporting findings to leadership.

Serve as the initial in-market learning governance representative, bringing opportunities for improvement to governance leaders for decision-making and resource allocation, transferring responsibilities to the Market Support Champion as directed by leadership.

Communicate effectively to ensure that learning initiatives are embraced by all.

Encourage a growth mindset and a culture of continuous learning in the market by acting as a change agent and reinforcing learning opportunities.

Stay informed about ArchWell Health processes, workflows, standards, systems, industry learning trends, research, and best practices to deliver relevant and impactful training.

Meet performance targets measured through key performance indicators for operations and the effectiveness of learning delivery efforts.
Travel is required at 75%; cross-coverage for Market Support Champion as necessary.
Required Skills/Abilities:
Excellent communication skills to convey complex information clearly and effectively.
Interpersonal skills to engage with a diverse workforce.
Familiarity with EMR systems to ensure smooth workflow.
Ability to collaboratively identify and address knowledge gaps.
A growth mindset with the capacity to embrace and support change.
Strong emotional intelligence and a commitment to ArchWell Health values in all interactions.

Flexibility and adaptability to various learning styles, participant needs, and unexpected challenges during training sessions.

Possess robust problem-solving skills to tackle challenges that may arise during training, including critical thinking, creative solutions, and adaptability to unforeseen situations.

Education and Experience:
A Bachelor's degree in a related field is preferred or equivalent experience.
Experience in formal and informal training delivery is preferred.
Experience in project management and record-keeping is preferred.

Clinical knowledge is preferred; experience as a Medical Assistant or RN (current licensure or certification not required) to guide training and development of clinical colleagues in technology use within the centers, including procedural devices and lab setup and quality controls is preferred.

Embodies and exemplifies ArchWell Health's Values: Be compassionate
Strive for excellence
Earn trust
Show respect
Stay resilient
Always do the right thing

About ArchWell Health:
At ArchWell Health, we are dedicated to creating a caring community designed to help our members maintain their health and engagement.

By emphasizing a strong provider-patient relationship, routine wellness, and active lifestyles, our members experience a higher level of care and improved quality of life as they age.

Everything we do is focused on seniors.

We believe that seniors deserve to be heard, listened to, and given ample time by their physicians to thrive in later life.

Our value-based care model aims to prevent illnesses while keeping members healthy and happy in all aspects of their lives.

We provide top-tier primary care at accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-oriented community.

We are passionate about caring for older adults and united by the belief that our care can transform lives for our members.

ArchWell Health is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

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